Repairs

What we work on

One manufacturer, one product family. Sub-Zero makes refrigeration and nothing else, so this list is the whole of it rather than a selection.

The full height of an open stainless built-in refrigerator seen from the side: lit glass shelves above, two deep freezer drawers pulled out below, and the cabinet run it is fitted into. — Every cabinet we take on is refrigeration

If your symptom is not named here, describe it on the phone in your own words. You do not need the right vocabulary for it, and a plain account of what the cabinet is doing is worth more than a guess at the part.

Every visit starts the same way: a flat $129 to come out, test the system and tell you what is wrong, credited toward the repair if you go ahead. 90 days on labour, 365 days on parts. Genuine OEM parts throughout.

Sub-Zero built-in refrigerator repair

A cabinet running warm on one side, frost creeping across the freezer wall, or a unit that runs and runs without ever settling down.

One compartment is warm, the other is fine
Frost builds on the back wall of the freezer
The unit runs constantly and never cycles off

Sub-Zero integrated column repair

Panel-ready refrigerator and freezer columns that sit flush with the cabinetry until something moves, ices up or stops responding.

The door no longer sits flush with the cabinet panel
A freezer column ices up around the drawers
The touch panel has stopped responding

Sub-Zero undercounter and refrigerator drawer repair

The small units in islands, bars and outdoor kitchens, where heat, tight clearance and a long run from the main cabinet make life hard.

The undercounter unit runs warm in the afternoon
A drawer freezes what should only be chilled
The compartment sweats inside

Sub-Zero wine storage repair

Dual-zone units where the two compartments have stopped agreeing, humidity has drifted, or the fan has become audible from across the room.

The two zones no longer hold different temperatures
One zone sits several degrees above its setting
Corks are drying out

Sub-Zero sealed system repair

The refrigerant circuit itself — compressor, condenser, evaporator, drier and charge — and how to tell it apart from the cheaper faults that imitate it.

The cabinet runs all the time and still drifts warm
The compressor starts and stops after a few seconds
The freezer holds but the refrigerator does not

Sub-Zero ice maker repair in Mandarin

Thin cubes, hollow cubes, a mould that fills but never harvests, and production that falls away through the summer.

Cubes come out hollow or thin
The mould fills but never releases
Production drops off in summer