Pricing
What it costs
One flat fee to find out what is wrong, credited toward the repair. No hourly diagnostic, no trip charge on top, no separate dispatch fee.
What the table is priced for
Every band on this page is refrigeration work: Sub-Zero built-in refrigerators and freezers, integrated columns, undercounter units, drawers, wine storage and ice makers. Nothing here is a price for heating or air conditioning. Furnaces, heat pumps, air handlers, thermostats and ductwork are not diagnosed, repaired, installed or quoted by this shop at any figure.
The diagnostic
One flat fee to come out, test the system and tell you what is wrong. It is credited toward the repair if you go ahead with the work.
It is flat rather than hourly on purpose. An hourly diagnostic rewards a slow diagnosis and punishes a fast one, and it makes the honest answer — that the condenser was packed with dust and the appliance is fine — an awkward conversation. A flat fee lets us tell you that without it costing you more.
The estimate
You get a written estimate before any part is ordered or any labour begins.
If the estimate is more than you want to spend, that is where it stops. You owe the diagnostic you already agreed to and nothing else, and you leave with a written account of what is wrong that you are free to take elsewhere.
Parts and warranty
Genuine OEM parts throughout. 90 days on labour, 365 days on parts. Sealed-system work is carried out under EPA Section 608 certification, which is a federal requirement for anyone recovering or charging refrigerant.
We do not fit pattern parts to sealed systems or to controls. A part that does not match the original specification is a repair that comes back, and coming back twice for the same fault costs you more than the right part did. Where the cover begins and ends is set out in full on the warranty page.
What we will tell you not to repair
Sometimes the answer is that a repair does not make sense. A cabinet that has already had several failures, or a sealed-system fault on a unit whose doors, controls and cabinet are all tired, may not be worth the work. We will say so plainly, in writing, and you will still have bought a clear answer rather than a series of guesses.
That judgement has a page of its own, because it is asked more often than anything else on the phone. Is it worth fixing? takes the half rule people have heard about, works it through against the bands below and against what the same cold storage costs new, and says where the sum is not close and where it genuinely is.
What it costs
What does a repair actually cost?
The whole table, and the figures for replacing instead. Bands are parts and labour after the diagnostic, which is credited toward them.
| What is being put right | Parts and labour |
|---|---|
| Diagnostic visit | $80 flat, credited toward the repair |
| Door gasket or seal replacement | $240–$620 parts and labour, after the diagnostic |
| Evaporator or condenser fan motor | $250–$550 parts and labour, after the diagnostic |
| Defrost heater, thermostat or sensor | $250–$640 parts and labour, after the diagnostic |
| Ice maker, water valve or supply line | $250–$650 parts and labour, after the diagnostic |
| Electronic control board | $440–$820 parts and labour, after the diagnostic |
| Compressor or sealed-system repair | $940–$2,290 parts and labour, after the diagnostic |
And if it is not worth repairing?
A comparable built-in refrigerator, appliance only — before delivery, installation, custom panels or cabinetry. Undercounter and wine units sit below this band; replacing a column pair is usually two purchases rather than one. Appliance pricing is national, unlike the labour above.
| Replacing instead | Appliance cost |
|---|---|
| Typical 36-42 inch built-in, the usual repair-or-replace comparison | $11,600–$16,800 |
| Custom panels and integrated cabinetry, on top of the appliance | $2,000–$5,000 |
| Replacement wine storage or an undercounter unit, appliance only | $3,500–$5,500 |
Every line above is a range because the firm figure is written down after the diagnosis and not before it. The $80 covers coming out, testing the system and telling you what is wrong, and it comes off the repair the moment you say go ahead.
Questions we are asked
Pricing, parts and what a quote is made of
- What does the diagnostic visit cost?
- A flat $80. That covers coming out, testing the system and telling you what is wrong. It is credited toward the repair if you go ahead with the work, and you get a written estimate before any part is ordered or any labour begins.
- Do you use genuine parts?
- Genuine OEM parts throughout. Parts are covered for 365 days and the labour for 90 days. We do not fit pattern parts to sealed systems or to controls, because a part that does not match the original specification is a repair that comes back.
- Will I know the price before the work starts?
- Yes. You get a written estimate before any part is ordered and before any labour begins. If the estimate is not what you expected, you are free to stop there, and the only thing you owe is the flat $80 diagnostic you already agreed to.
- How long does it take if a part has to be ordered?
- Common parts are usually on the van. Where something has to be ordered, we tell you the expected wait at the time of the estimate rather than afterwards. Mandarin is compact, so the return visit is generally a short trip to arrange.
- Do you charge by the hour?
- No. A flat $80 to come out and diagnose, then a banded price for the repair itself, written down before a part is ordered. Hourly billing rewards a slow diagnosis and punishes a quick one, and it makes the fastest answer the least profitable one to give. That is a bad way to buy a diagnosis.
- What makes one repair cost more than another?
- Which part failed, and how far into the cabinet it sits. Evaporator or condenser fan motor runs $250–$550. Compressor or sealed-system repair runs $940–$2,290, because recovery, a proper evacuation and a charge weighed back in are work on top of the component itself. Access accounts for most of what is left between the two.
- What is the most expensive part to replace?
- The sealed system, every time. Compressor or sealed-system repair runs $940–$2,290, several times what a fan motor or a door seal comes to. Everything else in the table tops out at $820, so a quote well above that figure is describing refrigerant work, whatever it is called on the invoice.
Anything else, call (904) 664-4866, read how to reach us, or see the full list of questions. We work on Sub-Zero refrigeration only.
Customer reviews
Owners on what they were told it would cost
Three of the pool, chosen by this page and printed in full.
4.64.6 out of 5 across all 64 reviews published on this site
5 out of 5
An alarm kept sounding with the door plainly shut. He found the door out of true by a small amount at one corner, brought it back square, and the alarm has not sounded since.
Delphine E.April 2026
5 out of 5
Water kept collecting under the crisper drawers and we were sure something was leaking. The drain under the liner was blocked. He cleared it, showed me where it runs, and the shelf has stayed dry.
Imogen F.August 2026
5 out of 5
Our built-in was cycling every few minutes and the produce drawer felt damp. He found the evaporator fan turning slow on a worn bushing and a drain backed up under the liner. Both fixed that afternoon.
Adelaide F.August 2026
A wider selection, three-star entries first, is on the reviews page. All 64 are published across this site, beside the repair or the street each one came from.