What the warranty covers

What exactly is covered, and for how long?

The cover written on every invoice. No figure here is negotiable on the day and none of it is quoted from anywhere but this site.

What	How long	What that means
Labour	90 days	The work itself is covered for ninety days from the day it is finished. If the same fault returns in that window, the return visit and the labour to put it right cost you nothing.
Parts	365 days	Every part fitted is covered for a full year. A compressor, a fan motor, a control board or a fill valve that fails inside that year is replaced without a further parts charge.
Sourcing	OEM	Genuine OEM parts throughout. We do not fit pattern parts to sealed systems or to controls, because a part that does not match the original specification is a repair that comes back.

Where does the cover begin and end?

The warranty is on the repair we carried out, not on the rest of the appliance. If we replace an evaporator fan motor and the fan motor fails again inside the year, that is ours to put right. If a different component fails afterwards — a door heater, a control board that was working when we left — that is a new fault and a new visit, and we will say so honestly rather than stretch a claim to cover it.

That distinction matters most on older cabinets, where more than one part is near the end of its life. When we can see that during a diagnostic, we tell you at the estimate stage rather than after the invoice, so you can decide whether one repair is worth doing on its own.

It covers refrigeration work and nothing beyond it, because refrigeration work is all that is carried out here. There is no cover on this page for a furnace, a heat pump, an air handler, a thermostat or a duct run, for the straightforward reason that none of those is ever touched by this shop.

What voids it?

Very little, and none of it is a technicality. If someone else opens the same repair after we have finished it, we can no longer stand behind the work, because we no longer know what is inside it. Physical damage, a power event that takes out a board we did not supply, or a sealed system that has been opened by another hand are all outside the cover.

Running conditions are the other honest limit. A condenser that is packed solid again six months later, in a house under heavy canopy, is not a failed repair — it is maintenance, and it is cheaper to talk about than to re-diagnose.

How do you claim it?

Call (904) 664-4866 and say the fault has come back. There is no form and no claim number: the invoice carries the date, the part and the work, and that is the whole record. A warranty return is booked ahead of new work, because a repair that did not hold is more urgent than one that has not started.

$80 flat diagnostic applies to a new fault only. A return visit inside the covered window carries no diagnostic charge at all.

Why it is stated this plainly

Loretto Cold Service is one independent shop working on Sub-Zero refrigeration in Mandarin. A warranty from a business that size is only worth what its wording admits to, so the wording is short and the limits are named rather than buried. EPA Section 608 certification covers the refrigerant handling on any sealed-system claim, which is a federal requirement rather than a manufacturer credential.

The full pricing picture, including what the diagnostic buys you, is on the what it costs page. Questions we are asked most often are answered on the questions page.